Mike Ganino is a culture + storytelling expert who helps executives, teams, and thought leaders communicate, connect, and engage. He is the author of Company Culture for Dummies and has been named a top 30 Culture Speaker by Global Guru. Organizations love Mike’s high energy, high engaging workshops and keynotes that fire them up to rewrite the stories happening in their culture. They leave with real-life strategies they can begin implementing immediately for improved culture that drives employee and customer experience. Mike’s worked with Protein Bar, ChowNow, Lettuce Entertain You, Potbelly Sandwich Shop, Snagajob, National Association of Catering and Event Planners, and the American Marketing Association.
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Show Notes:
- Mike started out in the hospitality industry.
- This is where he learned a lot about creating an experience for someone else.
- He is constantly thinking about how places make him feel and what is going on in that area.
- Mike always asks himself “Why do I feel this way?”
- He loves a great experience especially when it comes to travel, wine, and a craft experience.
- We all want different things with our experiences.
- Everyone has their own story and you add to that.
- A habit that has led to his success is curating the experience that other people have.
- You have to be willing to listen to people and what kind of experience they are wanting.
- If that is where they are now, where do they want to go and how do I contribute to that?
- Company Culture For Dummies (For Dummies (Business & Personal Finance))
- Sometimes company culture is viewed as a job for just HR but it’s more than that.
- What is Culture and how do you start measuring it?
- Peter Drucker says, “Culture eats strategy for breakfast.”
- Mike believes that “Culture eats whatever it wants and it doesn’t come back and politely ask for seconds, it just takes what it wants.”
- We as Americans have a culture as well as each region.
- Culture is about what is good here and establishing the norms of the environment.
- Company culture is a combination of rules and policies that tell us what is right and wrong.
- The culture has changed over time but most people are just refusing to adjust to it.
- Generations before us wanted what we want but it was not an option back then.
- HR people should be looking to sell the opportunity to work there.
- Everyone has a culture it just is something you need to listen to and figure out how you need to adjust to it.
- How do you manage your own self and how do you manage others?
- Beliefs are just stories you tell yourself.
- Culture cannot happen unless everyone is on board.
- Creating a world-class service
- This is nearly impossible for that to be a great experience if the people inside the office are having a bad experience.
- If you want a good customer experience it has to start with a good employee experience.
- Get clear on what is going on and what is happening around that issue.
- Figure out what the issue is and then walk backward to fix it.
- Keep asking “yes and?”
- When people suspend judgment and use “yes and” speaking, then the ideas tend to change.
- Have everyone commit to writing an idea down and then share what is written by someone else.
- Build upon that with “yes and”
- The first 90 days are the most vital for a new hire.
Mike Ganino’s Recharge Round
- Share with us how you believe your mindset affects your life. Be open to learning and recognize when a change needs to be made
- What do you do daily to bring Energy into your life? He is obsessed with how people perceive things (what do I want them to leave thinking?)
Saying no to stuff that he is not in love with. - Share the number one connection that has made the biggest impact on your life. Sister: Learned to be supportive yet vulnerable
- What advice has Influenced you the most in your life? “At the end of the day, this is just about them(the customers)”
- Recommend a book and share why you love it. Yes, And: How Improvisation Reverses No, But Thinking and Improves Creativity and Collaboration-Lessons from The Second City
Company Culture For Dummies (For Dummies (Business & Personal Finance)) - Define in one sentence or less, what legacy you want to leave on the world. “Mike was really good at asking people to figure out what you want in the world and ask yourself what are you going to do about that?”
