CHARGE in Business and Life Podcast with Gary Wilbers: Episode #235 with Katie McLaughlin - Creating Engaged Teams

Ep: 235 Katie McLaughlin

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Introducing Katie McLaughlin

Katie provides Leadership & Culture transformation for mature startups — helping leaders create inclusive cultures, build emotional intelligence, and work through their assumptions & biases so they can actually connect with and get the MOST out of their teams. She does this all through interactive, experiential, theatre-based exercises. Her bias for action is HIGH so attendees to her sessions always leave with at least one action item to immediately do to shift something in your behavior, relationships, and company. Working with Katie, you benefit from the powerhouse combo of her theatre background and over 15 years in the heart of business strategy, organizational development, and change management.

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  1. What problem do you solve?
    • Katie will demystify the leader’s role in creating a culture where people want to stay, feel engaged, and be productive.
  2. What three questions do you answer?
    1. Why is it so crucial for companies to build a happy and healthy workplace culture?
    2. How do you measure if a workplace culture is successful?
    3. How can companies showcase their culture now that most of us are working remotely?

Show Notes:

  • Culture is the glue within your organization that helps people feel a part of the company.
  • Focus on 2 metrics to help determine your workplace culture.
    • Get engagement scores.
    • Use Glassdoor reviews to get anonymous feedback.
    • Realize that even though unhappy employees speak the loudest, there is usually a kernel of truth behind it.
      • It helps you find your weaknesses.
  • Culture has never been about being in-person. It’s in the in-between. It’s in between the events. It’s in your tone and how you deliver your message. It’s about letting people know you care.
  • Are we engaging our employees by letting them develop?
  • Recognize people’s wins.
  • Companies should talk about why culture matters and what impact it has.
    • It helps your leaders get on board.
  • It’s important as a leader to get training to work on any weak areas you might have.
    • The leader must be self-aware.
    • You should try to learn your blind spots.
    • You can share with your team what your blind spots are.
  • Create intentional moments when you seek feedback from those that don’t usually speak up.
    • You may want to make the feedback anonymous.

Katie McLaughlin’s Recharge Round

  1. What habit do you think has led to success in your life? Morning time of reflection, journaling, and reading inspirational things to get into a good mindset for the day.
  2. If you had one do-over, what would it be? Katie realized early on that she was a micromanager. She now tries to change that behavior.

Connect with Katie:

Katie’s website:  

Katie’s free guide: Show Your Team You are Listening

Sign up for Katie’s individual coaching session


McLaughlin Method LinkedIn

Learn more about Gary’s Mastermind group at

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